Effective: August 7, 2026 · Last updated: August 7, 2026 · Version: 2026-08-07

ReadPals is owned and operated by Relay HQ LLC. This Privacy Policy explains how Relay HQ LLC handles information through the ReadPals mobile application, web application, public website, and related support services. In this policy, “ReadPals,” “we,” “us,” and “our” refer to Relay HQ LLC.

Information we collect

We limit collection to information reasonably necessary to provide and protect ReadPals. Depending on the features used, this may include:

• Account information provided by the manager of the account, such as contact and sign-in information.
• Reader and learning information used to maintain reader profiles, personalize lessons, record progress, and report progress to the manager of the account.
• Spoken responses intentionally submitted during supported learning activities for feedback.
• Support communications and other information submitted when someone contacts us.
• Technical information needed to operate, secure, diagnose, and improve the service, including device, browser, network, and service-use information.

How we use information

We use information only as reasonably necessary to:

• Provide account access and security, including sign-in, session management, fraud prevention, and protection of accounts and services.
• Maintain reader profiles for separate learners.
• Personalize learning and report progress, including choosing what a reader should practice next, recording completed work and learning progress, and showing that progress to the manager of the account.
• Provide speech feedback by processing spoken responses submitted during supported learning activities and returning feedback.
• Provide customer support and respond to questions, feedback, and requests concerning personal information.
• Operate and improve ReadPals, including maintaining reliability, diagnosing problems, improving the learning experience, and understanding aggregate use of our public website.
• Meet legal and safety obligations, including enforcing our terms, protecting users and the service, processing deletion requests, and complying with applicable law.

When we disclose information

We disclose information only when reasonably necessary to operate ReadPals, fulfill a request, protect users or the service, or comply with law.

We may disclose information to service providers that perform functions on our behalf, such as hosting, authentication, communications, customer support, speech processing, and service analytics. These providers may use the information only to provide services to us and must protect it appropriately.

We may also disclose information:

• At the direction of the manager of the account.
• When reasonably necessary to protect the rights, safety, or security of ReadPals, its users, or others.
• When required by law or a valid legal process.
• In connection with a merger, acquisition, financing, reorganization, or sale of the business, subject to appropriate protections.

We do not sell or rent personal information, and we do not disclose children’s personal information for another company’s advertising or marketing purposes.

How long we retain information

We apply the following maximum retention periods:

• Spoken responses submitted for feedback: up to 14 days.
• Account, reader, and learning information: while the account is active and no longer than 10 years after the account’s last activity, unless the account is deleted sooner.
• Technical, diagnostic, and security logs: up to 14 days. Records preserved for investigation of a specific security incident may be retained for up to two years after the investigation closes.
• Backups containing deleted information: up to 14 days after deletion.
• Customer-support communications: up to two years after the request is resolved.
• Legal, fraud-prevention, or safety records: up to 10 years after the related matter closes when retention is reasonably necessary.
• De-identified and aggregated information: up to 10 years after de-identification.

When an account is deleted, we delete or de-identify its personal information subject only to the limited backup, legal, fraud-prevention, and safety periods described above.

No advertising or sale of personal information

We do not sell personal information or use personal information for targeted advertising. We do not use children’s personal information to create advertising profiles.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards include limiting access to people and service providers that need the information, protecting information in transit and at rest where appropriate, and monitoring the service for security and reliability.

The manager of the account should protect access to their email account and devices and notify us at hello@readpals.com if they believe an account has been accessed without authorization.

Legal bases for processing

Where applicable law requires a legal basis, we process personal information:

• To provide ReadPals and fulfill our agreement with the manager of the account.
• With consent, including authorization provided for a reader where required.
• For our legitimate interests in operating, securing, supporting, and improving ReadPals.
• To comply with legal obligations and protect the rights, safety, and security of users, ReadPals, and others.

When processing is based on consent, that consent may be withdrawn at any time without affecting processing that occurred before withdrawal.

Cookies, local storage, and analytics

ReadPals uses cookies, local storage, and similar technologies to keep accounts signed in, remember settings, maintain learning progress, operate features, and protect the service. The public ReadPals website may also use an analytics service to understand usage, measure performance, and improve the experience. These technologies are not used for advertising.

Browser settings can limit cookies or clear locally stored information, but doing so may sign the user out, reset settings, remove locally stored progress, or prevent parts of ReadPals from working correctly.

Children’s privacy

ReadPals is designed for readers who may be children, but accounts must be created and managed by a parent or legal guardian. Children are not asked to create accounts or provide contact information directly.

The manager of the account confirms that they are authorized to create and manage reader profiles and to permit ReadPals to process information for those readers. The manager can review progress, control account features, and request access to, correction of, or deletion of associated information.

Before collecting a child’s personal information in a situation that requires consent, we provide notice and obtain authorization from the manager of the account. The manager may refuse further collection or use by disabling the relevant feature, deleting the reader profile or account, or contacting us. The manager may also consent to collection and internal use without permitting disclosure that is not integral to the service.

If we learn that we collected a child’s personal information without appropriate authorization, we will delete it. Questions or requests concerning a child’s information may be sent to hello@readpals.com.

Privacy rights and choices

The manager of the account may review and update certain information through ReadPals and may delete the account through the account settings.

Depending on applicable law, the manager may also request access to, correction of, a copy of, or deletion of personal information; object to or restrict certain processing; or withdraw consent where processing is based on consent. A request may be sent to hello@readpals.com.

We may take reasonable steps to verify the requester’s identity and authority before completing a request. We will respond within the period required by applicable law and will not discriminate against anyone for exercising a privacy right. If we deny a request, the requester may appeal by replying to our decision.

Automated personalization

ReadPals uses automated systems to choose learning activities, adapt practice, and provide feedback based on learning progress. These systems do not make decisions that have legal or similarly significant effects.

Service availability and international processing

ReadPals accounts are currently offered only in the United States. Relay HQ LLC is based in the United States, and information may be processed in the United States and other countries where our service providers operate.

We may change where ReadPals is available. Before offering accounts in a new region, we will update our practices and this policy as needed to comply with applicable law.

Changes

We may update this Privacy Policy to reflect changes to ReadPals, our practices, or applicable law. The current version, its effective date, and its “Last updated” date will remain available through ReadPals and on our website.

Contact the operator

Relay HQ LLC is the operator of ReadPals and the controller of personal information described in this policy. Privacy questions and requests may be sent to:

Relay HQ LLC
c/o Republic Registered Agent Services Inc.
8206 Louisiana Blvd NE, Suite A
Albuquerque, NM 87113
United States
hello@readpals.com